When an error code appears on the App, please follow these steps:
- Power Cycle:
Try powering off the exoskeleton device and completely closing the mobile App. Wait for 10 seconds, then power the device back on and reconnect to the App to see if the error code is resolved.
- Record and Report:
If the error code persists after the restart, please record a short video containing the error code and the device status so that our technicians can quickly locate the problem.
Please send the video along with your purchase information to our official customer service email at service@irmoglobal.com. Our after-sales team will immediately analyze the issue and provide a solution for you.
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