- Unbind from the Original Account:
First, please unbind the device within the original mobile App to ensure that the device can be discovered by a new account.
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Download and Pair with the New Account:
- Download and install the official IRMO App on the other phone.
- Register and log into the new account.
- Turn on your phone's Bluetooth, power on the exoskeleton device, and follow the in-app instructions to search for and pair the device.
If you encounter cross-account connection prompts or binding failures during the pairing process, please contact our official customer service email at service@irmoglobal.com, and we will assist you in resetting the device's binding status.
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