If you need to apply for a return or exchange, please send an email to service@irmoglobal.com and provide the following information so we can process your request promptly:
- Product SN Code & Order Number
- Proof of Purchase
- Reason for Return/Exchange
- Photos or Videos of the Product's Current Condition
Note: After reviewing your request, our customer service team will provide return guidelines and confirm whether the item meets our policy standards.
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