If your product requires warranty service, please send an email to service@irmoglobal.com and provide the following information so we can process your request promptly:
- Product SN Code:
The serial number located on the body of the device.
- Proof of Purchase:
Your order number, payment receipt, or a screenshot of the order confirmation email.
- Issue Description:
A detailed description of the problem you are experiencing. We strongly recommend attaching clear photos or videos to help our technical team quickly evaluate the issue and assess damages.
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