Once a package is signed for, it is deemed confirmation that the quantity and condition are correct. If you find that the product is incorrect, missing, or damaged upon unboxing:
- Record a Video: Please prepare a clear, unedited unboxing video that you recorded.
- Time-Limited Feedback: You must contact IRMO Customer Service within 24 hours of receiving the package and send us the video so we can promptly arrange a replacement or missing item shipment for you.
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