IRMO accepts eligible return or exchange requests within 14 calendar days of delivery.
• Quality issues: Returns are supported for qualifying manufacturing defects or non-human-caused functional failures. IRMO covers the related shipping costs.
• Shipping damage: Contact IRMO Customer Service within 24 hours of signing for the package and provide a complete unboxing video or clear photos of the damaged packaging and product.
• Incorrect item received: The product must remain unopened, brand new, and sealed.
• No-reason returns: The product must be unopened, unactivated, brand new, sealed, and returned with all accessories. The customer is responsible for the return shipping costs.
Opened, activated, or used products without a qualifying defect are not eligible for a no-reason return.
To request a return or exchange, contact service@irmoglobal.com. Please wait for approval and return instructions before sending the product back.
For complete eligibility requirements, refund details, and other terms, view the official Returns & Refunds Policy.
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