Main Causes:
- Damaged Charging Cable: The internal wires of the charging cable may be aged, broken, or suffering from a poor connection, leading to unstable or insufficient current delivery.
- Dirty Charging Port: Dust, lint, or other foreign debris may have accumulated inside the charging port of the exoskeleton, preventing proper contact between the plug and the pins.
- Incompatible Charger: The charging block itself might be damaged, or its output power and fast-charging protocols may not match the device, making a full charge impossible.
Solutions:
- Replace the Charging Cable: Try switching to a fully functional and compatible charging cable.
- Clean the Charging Port: With the device powered off, carefully clear away any dust or dirt inside the charging port using a cotton swab, soft-bristled brush, or an air blower.
- Replace the Charger: Try using a different charging block, making sure it supports your device's fast-charging protocol or meets its required rated power.
💡 Helpful Tip: If the issue persists after troubleshooting, or if you have any further questions, please feel free to email our customer service team at service@irmoglobal.com for assistance.
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